PRIVACY POLICY

Effective Date: March 23, 2026

At Fob Repair Expert, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and repair services.

1. Information We Collect

We collect information that you provide directly to us when placing an order or communicating with our team:

  • Contact Information: Name, email address, phone number, and physical mailing address (for shipping labels and returning your repaired fob).

  • Vehicle & Fob Data: Your vehicle’s make, model, year, and a description of the key fob’s issues.

  • Payment Information: Payment processing is handled securely by third-party providers (e.g., Stripe, PayPal). We do not store your full credit card numbers or CVV codes on our servers.

  • Device Data: Standard technical information such as IP addresses, browser type, and cookies to improve your website experience.

2. How We Use Your Information

We use the collected information solely to provide and improve our services:

  • To generate pre-paid USPS shipping labels.

  • To diagnose and perform repairs on your key fob.

  • To communicate updates regarding your repair status and tracking numbers.

  • To process refunds under our "No Fix, Full Refund" policy.

  • To comply with legal obligations or prevent fraudulent transactions.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers necessary to complete your order:

  • Shipping Carriers: Sharing your name and address with USPS to facilitate delivery.

  • Payment Processors: Sharing transaction data with secure payment gateways.

  • Legal Requirements: We may disclose information if required by law or to protect the safety and rights of Fob Repair Expert and our customers.

4. Data Security

We implement industry-standard security measures to protect your data. All online transactions are encrypted using Secure Socket Layer (SSL) technology. While we strive to protect your personal information, no method of transmission over the internet is 100% secure; therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your contact and order history only as long as necessary to provide our services, maintain business records, and fulfill warranty obligations (e.g., our 90-day repair warranty).

6. Your Rights

Depending on your location within the United States, you may have the right to:

  • Access the personal information we hold about you.

  • Request the correction of inaccurate information.

  • Request the deletion of your personal data (subject to legal and record-keeping requirements).

7. Third-Party Links

Our website may contain links to other sites (such as USPS tracking or payment portals). We are not responsible for the privacy practices of those external websites.

8. Changes to This Policy

Fob Repair Expert reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

HELP@FOBREPAIREXPERT.COM